Refund policy

At pressénails, your safety and satisfaction are our top priorities. Due to hygiene and health standards, returns are only accepted if the product is defective, damaged, or incomplete.

Refunds will not be issued for orders that are delivered to an incorrect address due to incorrect, incomplete, or inaccurate delivery details (including an incorrect phone number) provided by the customer. Customers are solely responsible for ensuring that all shipping information is accurate at the time of placing the order.

Return Window

• Customers must notify us within 48 hours of delivery if they receive a damaged, defective, or incomplete product.

How to Claim a Refund

• Contact us at pressenailsdubai@gmail.com as soon as possible (preferably within 48 hours of delivery) to speed up processing.
• Provide your order number and clear photos of the damaged or missing items.
• Once verified, we will process your refund to the original payment method within 7–10 business days.

Return Shipping Costs

• If your return is approved (defective, damaged, or incomplete items), return shipping is free and covered by us.

Cancellation Policy

Once an order has been placed, it cannot be cancelled, modified, or refunded as we begin processing your order immediately.

If a customer refuses or rejects the order at the time of delivery, the order will not be eligible for a refund. If re-delivery is requested, a new delivery fee will apply.

Non-Returnable Items

• Opened or used press-on nails.
• Returns or refunds for change of mind.
• Exchanges are not accepted.